Terms of Service
Last updated: October 15, 2026
These terms cover your use of pointpacer.com and the trip research Point Pacer ("we", "us") provides. By sending us a trip request or buying a Trip Blueprint, you agree to them. If you have a question, email us at support@pointpacer.com.
What we do
You tell us where you want to go and which points you have. We search award flights and hotels across loyalty programs and send you a free preview. If you like what we find, you can buy a Trip Blueprint: our Best pick and a Strong alternative, with step-by-step instructions and links to transfer your points and book.
We are a research and guidance service. We are not a travel agency, airline, hotel or card issuer, and we do not book travel for you.
Prices and payment
- The trip request and free preview cost nothing.
- A Trip Blueprint costs $199 for flights, $199 for hotels, or $299 for both, for up to 4 travelers. Groups of 5 to 8 add $150. Groups of 9 or more get a custom quote before paying.
- You only pay if you choose to get your Blueprint after seeing the preview.
- Our fee is for the research. It does not include the points, miles, taxes, fees or surcharges you pay the airline or hotel when you book.
Refunds
Because you see a free preview before you pay, Blueprint fees are generally non-refundable once your Blueprint is delivered. If something in your Blueprint is wrong, email us at support@pointpacer.com and we will make it right.
You book in your own accounts
- You make every transfer and booking yourself, in your own accounts. We never ask for your logins or passwords.
- Points transfers to airline and hotel programs are usually one-way and cannot be undone. Always confirm the seat or room is still available before you transfer.
- Each airline, hotel, and card program has its own rules, fees and change or cancellation policies. Those programs, not Point Pacer, decide them.
Availability is never guaranteed
Award seats and rooms change constantly. We check them live when we prepare your preview and Blueprint, but anyone can book them after that, and programs can change prices or rules without notice. Cash prices and savings we show are estimates for comparison. We cannot guarantee that a specific seat, room, price or transfer ratio will still be available when you book.
Our liability
We do our best to give accurate, current information, but our research is provided as is. To the extent the law allows, Point Pacer is not responsible for losses that come from airline, hotel or card program decisions, schedule changes, lost availability, or transfers you make. If we are ever found responsible, our total liability is limited to the amount you paid us for the Blueprint in question.
Using the site
Please give us accurate trip details and an email address you control. Don't misuse the site, try to break it, or resell our Blueprints. Our research, Blueprints and site content belong to Point Pacer and are for your personal use.
Privacy
How we handle your information is explained in our Privacy Policy.
Trademarks
Airline, hotel and card program names are trademarks of their owners. Point Pacer is independent and not affiliated with or endorsed by any of them.
Changes to these terms
We may update these terms from time to time. The date at the top shows when they last changed. The terms in place when you buy a Blueprint apply to that purchase.
Contact
Point Pacer · support@pointpacer.com